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EdgeSight delivers many benefits from its ability to intelligently track events as they occur on the desktop, reporting back in real-time without significantly impacting PC, network or server resources.
EdgeSight agents collect a huge variety of information from your entire enterprise desktop environment, from detailed logs of each application fault occurring, to company-wide performance and stability statistics. This includes both network-connected and remote PC users, rendering EdgeSight an effective tool for all aspects of user desktop management.
Management Reporting
Accurate reporting from the desktop environment at departmental, site and company-wide levels enables proactive human and systems resource allocation, improving efficiency and effectiveness whilst reducing the total cost of ownership.
Application retirement or migration can be planned far more effectively with individual application utilisation statistics calculated in hours per day. Uniquely, this includes active usage time as well as total runtime.
Quantify in real terms, and without the need for user feedback, improvements over time to the performance and stability of the user desktop environment.
Helpdesk
With detailed information gathered after each application fault occurring on any PC in your organisation at any time, even the most difficult to reproduce application issue can be tackled quickly, and after only a single occurence. There is no need to visit the desktop or even disturb the user, in the hope that they recall accurately the application error message received, or the preceding sequence of events.
With alerts being generated and stored from all crashes, faults and non-responsive applications, deciding where to prioritise support resources for maximum benefit is greatly simplified.
EdgeSight integrates directly with a number of popular ticketing applications, automating the desktop support process and ensuring that engineers are be notified of every incident, even in cases where the affected user is either not aware of, or does not have time to report a problem.
PC reboots are tracked and categorised as to whether they were user-initiated or not, enabling support staff to determine whether users are having to frequently re-start their machines due to system instabilities.
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Security / AntiVirus
Unrecognised applications run anywhere within the PC desktop environment are instantly alerted to the appropriate team, ensuring that unknown strains of viruses or unauthorised software can be located and dealt with promptly.
Changes to hardware, or the addition and removal of USB storage devices and other peripherals are recorded and notification alerts immediately generated.
EdgeSight integrates directly with a number of popular ticketing applications, automating the desktop support process and ensuring that engineers are be notified of every incident, even in cases where the affected user is either not aware of, or does not have time to report a problem.
Desktop & Patch Distribution
Run trial rollouts of patches or software upgrades to a limited subset of non-critical users and examine the resultant benefit or detriment to application and PC stability in detail before committing to upgrade many hundreds or thousands of machines, avoiding costly mistakes and unforseen conflicts. EdgeSight also enables lab testing cycles to be verified 'in the wild' without the need for user feedback.
Determine DLL dependency throughout the enterprise environment, to understand the possible implications of upgrading to newer versions at application, machine and departmental levels.
Knowing exactly which applications are in active use at any point in time offers huge benefits when planning new desktop image content. This helps to ensure that your desktop environment meets the actual needs of the business.
PC Hardware Maintenance
The ability to study CPU and memory utilisation in real terms allows hardware specification and upgrades to be planned on the basis of actual need. Only those machines, sites, groups of users or departments experiencing over-utilisation of hardware resources need be upgraded.
Knowing whether poor application performance is due to insufficient hardware resources or to network bandwidth allows decisions to target additional bandwidth or PC upgrades to be made in confidence rather than opting for a more uncontrolled 'suck-it-and-see' trial approach.
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